EufyHome (“EufyHome,” “we” or “us”) is committed to protecting your privacy.  EufyHome is a product line that features smart home products, such as robotic vacuum cleaning machines and light bulbs. EufyHome products belong to Power Mobile Life LLC at 999 3rd Ave Suite 700, Seattle, WA 98104. This Privacy Policy explains how information about you or associated with you (“personal information”) is collected, used and disclosed by Eufy.  This Policy applies to our websites and Service, including www.Eufylife.com (the “Web Site”), as well as to consumer devices you register with our Service and to the online applications (“Apps”) which provide support for those consumer devices (collectively, our “Service”).  

Our Pledge:

  1. We will be transparent about the different types of information we collect and how we use them.
  2. We will ask your permission before sharing your personal information with third parties for purposes other than at your request or to provide EufyHome’s services, and to do so only when we think they will provide you with a welcome additional service.
  3. We will use the best-in-class data security tools to keep your data safe and to protect the EufyHome Products from unauthorized access.

Consent to international data transfers. Your personal information may be collected, processed and stored by EufyHome or its service providers in the United States and other countries where our servers reside. Please be aware that the privacy protections and legal requirements, including the rights of authorities to access your personal information, in some of these countries may not be equivalent to those in your country. If you are using EufyHome Products in the European Economic Area or other regions with laws governing data collection and use that may differ from United States law, you consent to the transfer of your personal data to the United States and other countries where EufyHome operates.


Applicability of this Policy. This Policy covers our treatment of information that is gathered, including personally identifiable information and non-personally identifiable information. “Personally identifiable information” means information that can be used to identify you as an individual, including, for example, your name, address, email address, billing information, or mobile telephone number. This Policy does not apply to information collected by third party Linked Sites, including third party websites or services or to information collected by third parties. We have no control over and no responsibility or liability for any third-party collection, use, disclosure, or retention of your information and that collection, use, disclosure, and retention is not subject to this Policy. Please review the privacy policies of any Linked Sites you may access.


  1. HOW WE COLLECT AND USE INFORMATION

We collect personal information in order to provide you with a personalized, useful and efficient experience. The categories of information we collect can include:

  • Information you provide. We collect and store personal information including your email address, user name and password, shipping address, billing information, and phone number when you register for an EufyHome account, use the EufyHome Services, shop online, sign up for offers, or communicate with us. If you register your device online, through the mail, or via other registration means, we also collect information about your EufyHome, such as the device ID, serial number or product code.
  • Information we receive from third parties. If you interact with our website or Apps through various social media, such as when you Like or Follow us on various social networks, or access our Service through a third party connection or log in, we may receive information from the social network such as your profile information, profile picture, gender, user name, user ID associated with your social media account, age range, language, country, friends list, and any other information you permit the social network to share with third parties. The data we receive is dependent upon your privacy settings with the social network. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to our website or Service.

We use this information to operate, maintain, and provide to you the features and functionality of the Service, to process and ship orders, to provide customer service, and to communicate directly with you, such as to send you information about your orders, product sales, special offers, and new site features.   You can control your receipt of email by visiting your Account page on our Web Site or through the App.  We may also send you Service-related emails or notifications (e.g., account verification, order confirmations, change or updates to features of the Service, technical and security notices).  You may not be able to opt-out of Service-related e-mails.  For more information about your communication preferences, see “Your Choices Regarding Your Information” below.

  • Information We Collect from Registered Devices.  

Some of our EufyHome Products are equipped with smart technology which allows the EufyHome Products to transmit data wirelessly to the Service.  For example, the EufyHome Product could collect and transmit information about the EufyHome Product’s function and use statistics, such as battery life and health, number of missions, the device identifier, and location mapping. When you register your EufyHome Product with the online App, the App will collect and maintain information about the EufyHome Product  and/or App usage, feature usage, in-App transactions, technical specifications, crashes, and other information about how you use your EufyHome Product and the product App.  We also collect information provided during set up. 

We use this information to collect and analyze statistics and usage data, diagnose and fix technology problems, enhance device performance, and improve user experience. We may use this information to provide you personalized communications, including marketing and promotional messages, such as emails providing product order information when your device indicates a battery is low.  Our EufyHome Products do not transmit this information unless you register your device online and connect to WiFi, Bluetooth, or connect to the internet via another method.  It is possible to use our smart technology EufyHome Products without WiFi or Bluetooth data transmission by disconnecting your WiFi or Bluetooth from the device or by never connecting it at all. 

  • Use of cookies and other technology to collect information.

We automatically collect certain types of usage information when you visit our website or use the EufyHome Service. When you visit the Service, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets us help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the Service (e.g., the pages you view, the links you click, how frequently you access the Service, and other actions you take on the Service), and allow us to track your usage of the Service over time. We may collect log file information from your browser or mobile device each time you access the Service. Log file information may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, information about your mobile device, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information. We may employ clear gifs (also known as web beacons) which are used to anonymously track the online usage patterns of our Customers. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Service. We may also collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Service and to understand more about the demographics of our users. These tools collect information sent by your browser or mobile device, including the pages you visit, your use of third party applications, and other information that assists us in analyzing and improving the Service. The information generated by the cookies used to analyze your use of our websites (including your IP address) may be transmitted to and stored on servers in the United States.

If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject any cookies.  You may also set your e-mail options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our e-mail and performed certain functions with it.

Although we do our best to honor the privacy preferences of our users, we are unable to respond to Do Not Track signals set by your browser at this time.

When you access the Service by or through a mobile device, we may receive or collect and store a unique identification numbers associated with your device or our mobile application (including, for example, a UDID, Unique ID for Advertisers (“IDFA”), Google Ad ID, or Windows Advertising ID), mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, phone number, and, depending on your mobile device settings, your geographical location data, including GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device.

We use or may use the data collected through cookies, log file, device identifiers, location data and clear gifs information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the websites; (b) provide and serve custom, personalized advertising; (c) provide and monitor the effectiveness of the Services; (d) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website and the Services; (e) diagnose or fix technology problems; and (f) otherwise to plan for and enhance our Service.

  1. SHARING PERSONAL INFORMATION WITH THIRD PARTIES

We may share your personal information in the instances described below.  For further information on your choices regarding your information, see the “Your Choices Regarding Your Information” section below.

  • Other companies owned by or under common ownership as EufyHome, which also includes our subsidiaries (i.e., any organization we own or control) or our ultimate holding company (i.e., any organization that owns or controls us) and any subsidiaries it owns.  These companies will use your personal information in the same way as we can under this Policy;
  • Third party vendors, affiliates, and other service providers that perform services on our behalf, solely in order to carry out their work for us, which may include identifying and serving targeted advertisements, providing e-commerce services, content or service fulfillment, billing, web site operation, payment processing and authorization, customer service, or providing analytics services. For additional information on the way in which these organizations treat your personal information, you may contact us as set out below;
  • With your consent, to third parties who we think may offer you products or services you may enjoy;
  • Third parties at your request.  For example, you may have the option to Like or Follow us on social media and that action may be posted to your timeline, visible to your friends or followers or otherwise shared publicly. 
  • Other parties in connection with any company transaction, such as a merger, sale of all or a portion of company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party or in the event of bankruptcy or related or similar proceedings; and
  • Third parties as required to (i) satisfy any applicable law, regulation, subpoena/court order, legal process or other government request, (ii) enforce our Terms of Use Agreement, including the investigation of potential violations thereof, (iii) investigate and defend ourselves against any third party claims or allegations, (iv) protect against harm to the rights, property or safety of Eufy, its users or the public as required or permitted by law and (v) detect, prevent or otherwise address criminal (including fraud or stalking), security or technical issues.
  • If we should ever file for bankruptcy or engage in a business transition such as a merger with another company, or if we purchase, sell, or reorganize all or part of our business or assets, we may disclose your information, including personally identifiable information, to prospective or actual purchasers in connection with one of these transactions.
  • We may also share information with others in an aggregated and anonymous form that  does not reasonably identify you directly as an individual.

Disclaimer. We cannot ensure that all of your information will never be disclosed in ways not otherwise described in this Policy. For example, a third party may unlawfully intercept or access transmissions or private communications, or other users of the App may abuse or misuse your personally identifiable information. No transmission of data over the internet can be 100% secure.

  1. YOUR CHOICES REGARDING YOUR INFORMATION

Access, correct and update personal information.  You can access, correct and update certain personal information that you have provided to us by clicking on “My Account” on our website or App.

Marketing communications. You can control your communication preferences through “My Account” page on our Web Site or App.  You can also click the “unsubscribe” button on any promotional email communication we send you.  Note that you may not be able to unsubscribe or opt-out of non-promotional messages regarding your account, such as account verification, order confirmations, change or updates to features of the Service, or technical and security notices. 

Device collection. You can control or stop the collection of usage data from your registered EufyHome Product by disconnecting it from WiFi or Bluetooth from within the App. Please contact us at https://www.eufylife.com/pages/contact-us if you have questions about disconnecting your EufyHome Product.

Online advertising. We permit third party advertising partners to use cookies and other technology to collect information about your use of our website over time so that they may play or display ads that may be relevant to your interests on the EufyHome Service as well as on other websites or apps. Typically, these advertisements are based on information collected by cookies or similar tracking technologies. (To learn more about cookies, clear gifs/web beacons and related technologies, you may wish to visit http://www.allaboutcookies.org and/or the Network Advertising Initiative’s online resources, at http://www.networkadvertising.org).  If you access our Service on your mobile device, you may or may not be able to control tracking technologies through your device settings. 

You may “opt-out” of the collection of information through some cookies or other tracking technologies by actively managing the settings on your browser or mobile device.  Please review the technical information for your browser or mobile device for instructions on how to delete and disable cookies and other tracking/recording tools. In the United States and Canada, you can opt-out of many network advertising programs that track your activities across multiple websites to deliver personalized advertising content to you by visiting aboutads.info/choices and networkadvertising.org/choices (United States) or youradchoices.ca (Canada). Deleting browser cookies can remove your opt-out preferences, so you should use these tools periodically to ensure that your preferences are up-to-date.   

Data retention:  You may contact us at https://www.eufylife.com/pages/contact-us to request your personal information be deleted from our systems.  We reserve the right to de-identify your personal data, including information about EufyHome and Service usage, and to retain your anonymized information for our own records.   

  1. SECURITY AND STORAGE OF INFORMATION

EufyHome cares about the security of your information and uses physical, administrative, and technological safeguards to help preserve the integrity and security of all information we collect and that we share with our service providers.  However, no security system is impenetrable and we cannot guarantee the security of our systems 100%.  In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.  If you wish to change your password, or if you become aware of any loss, theft or unauthorized use of your password, please contact us at https://www.eufylife.com/pages/contact-us. 

EufyHome may process your personal information on servers not in your home country.  You consent to the transfer of your personal information to the United States or any other geographic location. If you are accessing the website or Service from outside the United States, please be advised that United States law or the laws of any other jurisdiction where we or our service providers process your personal information may not offer the same privacy protections as the law of your jurisdiction, and in certain circumstances, your personal information may be accessible to law enforcement and regulatory authorities in accordance with the laws of these other jurisdictions.

  1. CHILDREN’S PRIVACY

The Services are not directed to persons under 13 years of age and we do not intentionally collect or maintain information from persons under 13 years of age.  If you become aware that personal information about a person under 13 years of age has been provided to us, please immediately contact us using the details below.

  1. LINKS TO THIRD PARTY WEBSITES

The Services may, from time to time, contain links to and from third party websites of our partner networks, advertisers, partner merchants, retailers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies.  Please check the individual policies before you submit any information to those websites.  Additionally, our websites may include social media features such as Facebook, Twitter and Pinterest buttons (such as “Like,” “Tweet” or “Pin”).  These social media sites may automatically record information about your browsing behavior every time you visit a site that has a social media button, regardless of whether you click on the button.  Your interactions with these features are governed by the privacy policy of the company providing the feature, not by our Privacy Policy. Please review your privacy settings on social media sites.

  1. UPDATES TO THIS POLICY

We reserve the right to prospectively change this Policy from time to time, in our sole discretion. You should periodically review this Policy for changes and you can review the most current Policy any time at: https://www.eufylife.com/pages/policy-privacy-eufyhome. Your use of our websites, Service, including www.Eufylife.com, as well as to consumer devices you register with our Service and to the online applications after the Effective Date of the updated version of this Policy will constitute your acceptance of the updated Policy.  

  1. YOUR CALIFORNIA PRIVACY RIGHTS - California Shine the Light Law

California Civil Code Section 1798.83 permits California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed personally identifiable information (as defined under that statute) of that California resident for direct marketing purposes in the preceding calendar year and the categories of that kind of personally identifiable information that was disclosed to them. If you are a California resident and you wish to make such a request, you may do so by contacting us at: support@eufylife.com.


  1. CONTACTING US

If you have questions or comments about this Policy or our privacy practices, please contact us at support@eufylife.com.

  1. LAST REVISION DATE

This Policy was last revised on, and effective as of, [04/01/2017] .