Consent to international data transfers. Your personal information may be collected, processed and stored by EufyHome or its service providers in the United States and other countries where our servers reside. Please be aware that the privacy protections and legal requirements, including the rights of authorities to access your personal information, in some of these countries may not be equivalent to those in your country. If you are using EufyHome Products in the European Economic Area or other regions with laws governing data collection and use that may differ from United States law, you consent to the transfer of your personal data to the United States and other countries where EufyHome operates.
Applicability of this Policy. This Policy covers our treatment of information that is gathered, including personally identifiable information and non-personally identifiable information. “Personally identifiable information” means information that can be used to identify you as an individual, including, for example, your name, address, email address, billing information, or mobile telephone number. This Policy does not apply to information collected by third party Linked Sites, including third party websites or services or to information collected by third parties. We have no control over and no responsibility or liability for any third-party collection, use, disclosure, or retention of your information and that collection, use, disclosure, and retention is not subject to this Policy. Please review the privacy policies of any Linked Sites you may access.
We collect personal information in order to provide you with a personalized, useful and efficient experience. The categories of information we collect can include:
We use this information to operate, maintain, and provide to you the features and functionality of the Service, to process and ship orders, to provide customer service, and to communicate directly with you, such as to send you information about your orders, product sales, special offers, and new site features. You can control your receipt of email by visiting your Account page on our Web Site or through the App. We may also send you Service-related emails or notifications (e.g., account verification, order confirmations, change or updates to features of the Service, technical and security notices). You may not be able to opt-out of Service-related e-mails. For more information about your communication preferences, see “Your Choices Regarding Your Information” below.
Some of our EufyHome Products are equipped with smart technology which allows the EufyHome Products to transmit data wirelessly to the Service. For example, the EufyHome Product could collect and transmit information about the EufyHome Product’s function and use statistics, such as battery life and health, number of missions, the device identifier, and location mapping. When you register your EufyHome Product with the online App, the App will collect and maintain information about the EufyHome Product and/or App usage, feature usage, in-App transactions, technical specifications, crashes, and other information about how you use your EufyHome Product and the product App. We also collect information provided during set up.
We use this information to collect and analyze statistics and usage data, diagnose and fix technology problems, enhance device performance, and improve user experience. We may use this information to provide you personalized communications, including marketing and promotional messages, such as emails providing product order information when your device indicates a battery is low. Our EufyHome Products do not transmit this information unless you register your device online and connect to WiFi, Bluetooth, or connect to the internet via another method. It is possible to use our smart technology EufyHome Products without WiFi or Bluetooth data transmission by disconnecting your WiFi or Bluetooth from the device or by never connecting it at all.
We automatically collect certain types of usage information when you visit our website or use the EufyHome Service. When you visit the Service, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets us help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the Service (e.g., the pages you view, the links you click, how frequently you access the Service, and other actions you take on the Service), and allow us to track your usage of the Service over time. We may collect log file information from your browser or mobile device each time you access the Service. Log file information may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, information about your mobile device, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information. We may employ clear gifs (also known as web beacons) which are used to anonymously track the online usage patterns of our Customers. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Service. We may also collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Service and to understand more about the demographics of our users. These tools collect information sent by your browser or mobile device, including the pages you visit, your use of third party applications, and other information that assists us in analyzing and improving the Service. The information generated by the cookies used to analyze your use of our websites (including your IP address) may be transmitted to and stored on servers in the United States.
If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject any cookies. You may also set your e-mail options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our e-mail and performed certain functions with it.
Although we do our best to honor the privacy preferences of our users, we are unable to respond to Do Not Track signals set by your browser at this time.
When you access the Service by or through a mobile device, we may receive or collect and store a unique identification numbers associated with your device or our mobile application (including, for example, a UDID, Unique ID for Advertisers (“IDFA”), Google Ad ID, or Windows Advertising ID), mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, phone number, and, depending on your mobile device settings, your geographical location data, including GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device.
We use or may use the data collected through cookies, log file, device identifiers, location data and clear gifs information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the websites; (b) provide and serve custom, personalized advertising; (c) provide and monitor the effectiveness of the Services; (d) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website and the Services; (e) diagnose or fix technology problems; and (f) otherwise to plan for and enhance our Service.
We may share your personal information in the instances described below. For further information on your choices regarding your information, see the “Your Choices Regarding Your Information” section below.
Disclaimer. We cannot ensure that all of your information will never be disclosed in ways not otherwise described in this Policy. For example, a third party may unlawfully intercept or access transmissions or private communications, or other users of the App may abuse or misuse your personally identifiable information. No transmission of data over the internet can be 100% secure.
Access, correct and update personal information. You can access, correct and update certain personal information that you have provided to us by clicking on “My Account” on our website or App.
Marketing communications. You can control your communication preferences through “My Account” page on our Web Site or App. You can also click the “unsubscribe” button on any promotional email communication we send you. Note that you may not be able to unsubscribe or opt-out of non-promotional messages regarding your account, such as account verification, order confirmations, change or updates to features of the Service, or technical and security notices.
Device collection. You can control or stop the collection of usage data from your registered EufyHome Product by disconnecting it from WiFi or Bluetooth from within the App. Please contact us at https://www.eufylife.com/pages/contact-us if you have questions about disconnecting your EufyHome Product.
You may “opt-out” of the collection of information through some cookies or other tracking technologies by actively managing the settings on your browser or mobile device. Please review the technical information for your browser or mobile device for instructions on how to delete and disable cookies and other tracking/recording tools. In the United States and Canada, you can opt-out of many network advertising programs that track your activities across multiple websites to deliver personalized advertising content to you by visiting aboutads.info/choices and networkadvertising.org/choices (United States) or youradchoices.ca (Canada). Deleting browser cookies can remove your opt-out preferences, so you should use these tools periodically to ensure that your preferences are up-to-date.
Data retention: You may contact us at https://www.eufylife.com/pages/contact-us to request your personal information be deleted from our systems. We reserve the right to de-identify your personal data, including information about EufyHome and Service usage, and to retain your anonymized information for our own records.
EufyHome cares about the security of your information and uses physical, administrative, and technological safeguards to help preserve the integrity and security of all information we collect and that we share with our service providers. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations. If you wish to change your password, or if you become aware of any loss, theft or unauthorized use of your password, please contact us at https://www.eufylife.com/pages/contact-us.
EufyHome may process your personal information on servers not in your home country. You consent to the transfer of your personal information to the United States or any other geographic location. If you are accessing the website or Service from outside the United States, please be advised that United States law or the laws of any other jurisdiction where we or our service providers process your personal information may not offer the same privacy protections as the law of your jurisdiction, and in certain circumstances, your personal information may be accessible to law enforcement and regulatory authorities in accordance with the laws of these other jurisdictions.
The Services are not directed to persons under 13 years of age and we do not intentionally collect or maintain information from persons under 13 years of age. If you become aware that personal information about a person under 13 years of age has been provided to us, please immediately contact us using the details below.
We reserve the right to prospectively change this Policy from time to time, in our sole discretion. You should periodically review this Policy for changes and you can review the most current Policy any time at: https://www.eufylife.com/pages/policy-privacy-eufyhome. Your use of our websites, Service, including www.Eufylife.com, as well as to consumer devices you register with our Service and to the online applications after the Effective Date of the updated version of this Policy will constitute your acceptance of the updated Policy.
California Civil Code Section 1798.83 permits California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed personally identifiable information (as defined under that statute) of that California resident for direct marketing purposes in the preceding calendar year and the categories of that kind of personally identifiable information that was disclosed to them. If you are a California resident and you wish to make such a request, you may do so by contacting us at firstname.lastname@example.org.
If you have questions or comments about this Policy or our privacy practices, please contact us at email@example.com.
This Policy was last revised on, and effective as of, [04/01/2017] .