HomeVac
The Lightweight and Powerful Cordless Vacuum
Product FAQ
How often does the Anker HomeVac Duo's dust collector need to be emptied?

It depends on the environment being vacuumed. For best performance, empty HomeVac Duo when the dust collector is about 80% full.

What is the best re-charge method for the Anker HomeVac Duo?

To preserve the lifespan of HomeVac Duo, we recommend recharging when there is only one indicator blinking.

How long will the Anker HomeVac Duo's battery last in stand-by mode after a full charge?

HomeVac Duo's battery will last for 3 years when left in stand-by mode. However, to preserve the lifespan of the internal battery, be sure to use the HomeVac at least once every 3-4 months.

How long does it take for the Anker HomeVac Duo to charge from 0%-100%?

It takes 5.5-6.5 hours to charge HomeVac Duo from 0%-100%.

How much usage time can I get out of the Anker HomeVac Duo after its fully-charged?

HomeVac Duo can last for 50 minintes in Eco Mode or 22 minutes on on high-power.

Why is HomeVac Duo making a strange noise while in use?

It is probably because an object is interfering with the brushroll. Try cleaning out all dust and debris inside the vacuum.

If these suggestions don't help, please contact us at support@eufylife.com for more assistance. "

My HomeVac Duo refuses to recharge. What can I do?

1. Please unplug and replug the charging cable to make sure the AC adapter and the charging base are properly connected.
2. If possible, try another AC adapter (36V/400mA).

If these suggestions don't help, please contact us at support@eufylife.com for more assistance.

Why is dust coming out of the Anker HomeVac Duo while in-use?

It might be caused by the following:

1. The dust collector might be broken. Inspect the dust collector for any physical damage.
2. The filter may not be properly inserted. Double-check that the filter is properly aligned in the dust collector.
3. The sections of the HomeVac may not be assembled correctly. Ensure that all sections of the HomeVac (main body, handheld body, and dust collector) are aligned and in-place.

If these suggestions don't help, please contact us at support@eufylife.com for more assistance.

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