RoboVac 30
The Super-Slim and Even More Powerful RoboVac

12-Month Warranty

30-Day Money Back Guarantee

Product FAQ
What is the boundary strip?

You can keep RoboVac away from any area or item you do not want RoboVac to clean by putting the boundary strip on the floor, and RoboVac will recognize the boundary strip and will not cross into the blocked-off area.
You can apply adhesive tape to lay the boundary strip flat on the floor. Make sure the strip is placed FLAT on the floor.

What should I do if RoboVac's movements or travel path are abnormal?

- Clean the sensors on the bumper and on the bottom carefully with a dry cloth.
- Shake/tap the bumper and wheels to see whether they are stuck, and if necessary, remove any hair and debris from them.
- Restart RoboVac by turning the power switch off and on.

If these suggestions don't help, please contact us at support@eufylife.com for more assistance.

Why is RoboVac making a strange noise while in use?

1. Clean brushes and tap the wheels to see whether they are stuck, and if necessary, remove any hair and debris from them.
2. Remove the rolling brush and brush guard and run RoboVac to see if the noise continues.

If the noise does not disappear when you remove accessories, please contact us at support@eufylife.com for more assistance.

Why has RoboVac's suction become weak?

- Check if any obstructions are blocking the suction inlet.
- Empty the dust collector and clean the filters with a vacuum cleaner or a cleaning brush.
- Replace the filter/brush to see if suction becomes stronger.
- Check if the filters are wet due to water or other liquids on the floor. Air-dry the filters completely before use.

If these suggestions don't help, please contact us at support@eufylife.com for more help.

What should I do if the remote control doesn't work?

- Replace the batteries in the remote control.
- Make sure the main power switch on the bottom of RoboVac is in the "I" position.
- Make sure RoboVac is fully charged.

If these suggestions don't help, please contact us at support@eufylife.com for more assistance.

When I remove/replace the batteries of the remote control or turn off the main power switch, will these actions cancel RoboVac's scheduled settings?

- If a schedule is set and the batteries are removed from the remote control, the cleaning schedule will first disappear on the remote control. Afterwards, when you press any button on the remote control, you will also cancel the cleaning schedule on RoboVac.
- Turning off the main power switch will not cancel RoboVac' scheduled settings.

What should I do if RoboVac does not clean according to the schedule I set?

- Make sure the main power switch on the bottom of RoboVac is in the "I' position.
- Make sure the time, time of day (AM/PM), and the scheduled time have been set correctly. There will be 1 beep after you finish setting the actual time, and 1 beep after setting the scheduled time. If you do not hear both beeps, the schedule will not be set.
- Check if RoboVac’s power is too low to start cleaning.

If these suggestions don't help, please contact us at support@eufylife.com for more assistance.

What if RoboVac can't be charged? What should I do?

- Check if the indicator on the Charging Base lights up. If not, contact the eufy service center to repair or replace the Charging Base.
- Dust off the charging contact pins with a dry cloth.
- Check if you can hear a beep when RoboVac is docked onto the Charging Base. If not, contact the eufy service center to repair or replace the Charging Base.

If these suggestions don't help, please contact us at support@eufylife.com for more assistance.