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RoboVac cannot be activated.
Make sure the main power switch is in the ON position. Make sure the battery is fully charged. If you still have trouble, turn off the main power switch and then turn it back on.
RoboVac stops working suddenly.
Check if RoboVac is trapped or stuck on an obstacle. Check if the battery level is too low. If you still have trouble, turn off the main power switch, wait for 2 seconds, and then turn it back on.
You cannot schedule cleanings.
Make sure the main power switch is turned on. Make sure the scheduled time has been set correctly. Check if RoboVac’s power is too low to start cleaning. Cleaning schedules are erased when RoboVac is powered off or when reset to factory default settings. If RoboVac is powered on without Internet access, cleaning schedules will not synchronize and must be reset via the app.
Suction power is weak.
Check if any obstructions are blocking the suction inlet. Empty the dust collector. Check if the filter is wet due to water or other liquid on the floor. Air-dry the filter completely before use.
RoboVac cannot be charged.
Check if the indicator on the Charging Base lights up. If not, contact the eufy service center to repair or replace the Charging Base or power adapter. Dust off the charging contact pins with a dry cloth. Check if you can hear a beep when RoboVac is docked onto the Charging Base. If not, contact the eufy service center to repair or replace the Charging Base.
RoboVac cannot return to the Charging Base.
Remove objects within 3 ft/1 m to the left and right side and within 6 ft/2 m of the front of the Charging Base. When RoboVac is in the vicinity of the Charging Base, it will return more quickly. However, if the Charging Base is located far away, RoboVac will need more time to return. Please be patient as it works its way back. Clean the charging contact pins.
RoboVac’s movements or travel paths are abnormal.
Clean the sensors carefully with a dry cloth. Restart RoboVac by turning the power switch off and on.
RoboVac's cleaning time becomes shorter or is less than 100 minutes.
Make sure RoboVac is fully charged (indicated by a solid blue LED light) before cleaning. The cleaning time will be affected by the suction mode and floors/carpets to be cleaned: Standard suction mode (on hardwood floors): approx. 100 minutes of cleaning Turbo suction mode (on medium-pile carpets): approx. 60 minutes of cleaning Max suction mode (on medium-pile carpets): approx. 40 minutes of cleaning If your cleaning time is much less than the time mentioned above, contact eufy customer service for help.